Last Updated: Nov 20 , 2025
At Unocruise.com, we understand that plans can change. Our Refund Policy is meant to be transparent and fair while ensuring a seamless process for our valued travelers.
24 Hour Full Refund Window
- Any cruise reservation done with Unocruise.com can be refunded in full to the initial payment method in case they canceled within 24 hours of the initial reservation.
Processing Time
- When the refund is eligible, we process requests within 7 business days in case the payment is made by credit or debit card.
- Note: depending on your bank or card issuer, the refunded amount will be reflected in your account after 7 to 14 working days.
Refundable & Non-Refundable Tickets
- Cruise bookings are not always refundable. The eligibility to get a refund is within the terms and conditions of the travel provider or the cruise line.
- Even refundable bookings can be canceled with charges or deductions, which again are based on the policies of the provider.
How to Request a Refund
To cancel or request a refund, please contact our customer support team:
Email:support@unocruise.com
Phone No.:+1-833-723-0086
Our team will help you with the cancellation process and inform you of any applicable charges.
Important Notes
- We only accept refunds on the original mode of payment that was used at the time of booking.
- Some of the promotional fares, package rates or last minute prices are not refundable.
- Travel insurance (if purchased) is non-refundable once issued.
At Unocruise.com, we value your trust and strive to make every journey seamless when plans do not go as expected.
